Privacy Policy
Last updated: 11 October 2026
This policy explains how WhatsBook handles information for its WhatsApp-based cab booking and driver services in the Visakhapatnam pilot.
1. Information you provide
For cab bookings, we collect your name, WhatsApp number, pickup and drop details, chosen vehicle, fare and trip status. Support conversations may include messages, attachments and information about your booking or driver account. Please do not send passwords, payment PINs or unnecessary identity documents in chat.
2. Driver and vehicle verification
Driver applications collect contact details, address, date of birth, identity and driving licence details, Aadhaar and PAN details, photographs, vehicle RC, insurance and permit documents, bank or UPI payout details, and an emergency contact. We use these for eligibility checks, in-person verification, vehicle checks, payments and safety. Share an emergency contact only with that person's permission.
3. Location information
Pickup and drop locations are used to quote and arrange rides. With device permission, the driver app obtains the driver's current location for ride acceptance and navigation. A driver must share current location before accepting a ride. Accepted coordinates are saved with the driver record. You can change location permission in your device settings; refusing permission prevents ride acceptance. The website does not need background location access when it is closed.
4. How information is used and shared
We use information to arrange trips, contact riders and drivers, verify applications, manage payouts, resolve complaints and prevent misuse. Relevant pickup, contact and booking details may be shared with the assigned driver, and driver and vehicle details with the rider. Authorised staff can access information needed for operations and support. Service providers may process information for hosting, authentication, document storage, messaging or payments. Information may also be disclosed when required by law or to address a safety incident.
5. WhatsApp, maps and browser storage
WhatsApp chats and links are subject to Meta's own privacy terms. Google Maps navigation and Google Fonts requests are subject to Google's policies. Lovable Cloud provides application hosting, authentication and data storage. The site stores your language preference and login/session information in your browser and may process technical error reports. Clearing browser storage may sign you out or reset your language. No advertising tracker is currently configured in the site code.
6. Retention and security
Access to operational records and identity documents is restricted to authorised roles. No online service can guarantee complete security. Records should be kept only as needed for service delivery, verification, complaints, fraud prevention and applicable legal or accounting obligations. The pilot does not yet publish a fixed retention schedule or offer automatic deletion. Copies held by WhatsApp, payment providers or other third parties are governed by their own policies.
7. Your choices and privacy requests
You may ask to access, correct or delete your information, withdraw permission for optional processing, or raise a privacy complaint through WhatsBook support. Use the support contact provided with your booking or the Chat with support link once an official number is configured. We may verify your identity before acting on a request. Some records may need to be retained under applicable law; withdrawing necessary information may prevent us from providing the service. Do not use the pilot's example phone numbers for privacy requests.
8. Children and updates
The booking and driver account services are intended for adults aged 18 or above. An adult must arrange and take responsibility for travel involving a minor. We may update this policy as the pilot changes; the latest version and update date will appear on this page.